Lead Systems Technician
Full Time • West Palm Beach
Benefits:
- 401(k)
- Company parties
- Competitive salary
- Dental insurance
- Free uniforms
- Health insurance
- Paid time off
- Vision insurance
Job description:
About ETC Florida
ETC Florida is a leading provider of luxury residential technology solutions across South Florida. We specialize in smart home automation, lighting control, audio/video systems, networking, security, and custom integration for high-end homes and estates.
For over 30 years, we’ve helped clients WOW & AMAZE in their homes by delivering reliable, beautifully integrated technology systems supported by an exceptional client experience.
Our Core Values
We are a team that is committed to:
- SERVICE THE CLIENT ABOVE ALL ELSE
- BE SOLUTION ORIENTED, CREATIVE, AND INNOVATIVE
- BE POSITIVE, ENTHUSIASTIC & ENJOY WHAT YOU DO
- EXHIBIT HONESTY, RESPECT & INTEGRITY
- WORK AND ACT AS A TEAM
These values guide everything we do—from how we communicate, to how we install, support, and maintain the systems entrusted to us.
Position Overview
The Level 2 Systems Technician is a skilled field technician responsible for installing, configuring, and supporting mid-to-advanced AV, networking, automation, and low-voltage systems in luxury residential environments.
This role requires strong technical knowledge, excellent craftsmanship, and the ability to work independently on site while also supporting Level 1 technicians and collaborating with senior team members.
Responsibilities
Installation & Configuration
- Install AV, network, lighting control, automation, and low-voltage systems
- Assist with rack building, equipment wiring, panel terminations, and system integration
- Configure devices such as switches, WAPs, matrixes, amplifiers, and smart home components
- Support provisioning and system setup under guidance from Level 3 technicians or programming team
Fieldwork & Client Support
- Perform system testing, troubleshooting, and on-site diagnostics
- Support clients with system orientation and minor system adjustments
- Maintain a clean, professional, and safe work environment
Team Collaboration & Leadership
- Guide and mentor Level 1 technicians when needed
- Communicate clearly with project managers and engineers
- Report project progress, issues, and field conditions
- Represent ETC Florida professionally in clients' homes
Requirements
- 2–4+ years of experience in AV, low-voltage integration, smart home systems, or networking
- Proficiency with wiring, terminations, troubleshooting, and device installation
- Experience with:
– Home automation platforms (Crestron, Control4, Savant, etc. preferred)
– Lighting control systems (Lutron, Vantage a plus)
– Residential networking (routers, switches, WAPs)
– Lighting control systems (Lutron, Vantage a plus)
– Residential networking (routers, switches, WAPs)
- Strong understanding of signal flow, cable management, and best practices
- Ability to read wiring diagrams, floor plans, and line drawings
- Comfortable in both active construction sites and high-end residences
- Clean driving record and professional appearance
- Strong communication and client-facing skills
Key Attributes
- Takes pride in craftsmanship and attention to detail
- Calm and resourceful when problem-solving on site
- Self-driven, organized, and reliable
- Positive attitude and team-first mindset
- Eager to learn advanced systems, certifications, and new technologies
Benefits
- Competitive pay based on experience
- Health, dental, and vision insurance
- Paid time off & holidays
- Ongoing training and certification opportunities (CEDIA, manufacturer certifications)
- Work on world-class luxury projects across South Florida
- Stable 30+ year company & SFBJ Best Places to Work
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Compensation: $33.00 - $36.00 per hour
For the past 2 years, our employees have voted us as THE BEST PLACE TO WORK in South Florida. Not only are we thrilled by this honor, we are looking to add to our team and grow!
If you want to work at a company that takes your input and does something with it, a company that invests in the training of it's employees with over 100 hours of dedicated training time every year, and has tons of employee recognition and appreciation events like happy hours, free massages, mid day movies and much more as well as fully paid employer health plan, annual bonus payouts, PTO and more then we are the right fit.
It is our employees that have made ETC Florida the largest company of our kind in South Florida. Our goal is to WOW and AMAZE our clients by automating and integrating their technology.
What makes ETC Florida unique:
- Award winning installations and HTA Estate Level Certified
- Largest in-house service department available 24/7/365
- Over 35 years of experience and reliability with thousands of satisfied clients
We have defined 5 core-values that help guide us in every interaction we have with our clients, our teammates and our vendors. They are:
- Service the Client Above all Else!
- Be Solution-Oriented, Creative & Innovate
- Be Enthusiastic, Positive and Enjoy What You Do!
- Exhibit Honesty, Respect & Integrity
- Work & Act as a Team
Become a part of one of the fastest growing industries and the future of residential and commercial technology
(if you already have a resume on Indeed)
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Competitive Salaries
Opportunity for Growth
Gain In-Demand Skills